How to do everything in OrderKrab
99 step-by-step tutorials covering every button and workflow - from your first order to advanced shipping automation.
Getting Started
9 guides
Create your account, connect your store, and learn your way around the app.
- How to create your OrderKrab account and organization
- How to reset your account password
- How to connect your Shopify store
- How to connect your WooCommerce store
- How to fix WooCommerce refusing OrderKrab's API key
- How to allow OrderKrab through a WordPress firewall or security plugin
- How to navigate the OrderKrab app
- How to switch between organizations
- How to create an additional organization
Organization & Team
6 guides
Manage your storefronts, staff members, roles, and organization details.
Plans & Billing
8 guides
Subscriptions, payment methods, invoices, free fulfillments, and referrals.
Orders
19 guides
Find, filter, edit, and manage every order that flows through OrderKrab.
- How to find and filter orders
- Understanding order statuses
- How to customize the order list columns
- How to generate and download labels for multiple orders at once
- How to use bulk order actions
- How to view and manage a single order
- How to track the delivery of an order
- How to set or change an order's delivery method
- How to edit an order's shipping address and details
- How to edit customer details on an order
- How to edit order items, variants, and weights
- How to add comments to an order
- How to archive or unarchive orders
- How to fix orders that need attention (with Krab AI)
- How to create a return label for an order
- How to create an additional shipment for an order
- How to get a shipping label for an order
- How to print or download a shipping label
- How to manage store pick-up orders
Fulfillment & Packing
10 guides
Pick and Pack, manual packing, Pick Slips, the Pick List, made-to-order production, and the Dashboard.
- How to pack orders using Pick and Pack
- How to pack orders without Pick and Pack (LABELS plan)
- How to pack an order into several shipments in Pick and Pack
- How to ship part of an order and split the rest off
- How to film your packing with a webcam
- How to skip orders or exit Pick and Pack safely
- How to use Pick Slips to pre-collect items
- How to use the Pick List
- How to manage made-to-order (production) items
- How to use the Dashboard
Mobile App
12 guides
Pick, pack, and manage orders from your warehouse floor with the OrderKrab app for iOS and Android.
- How to get and sign in to the OrderKrab mobile app
- How to navigate the mobile app
- How to use the mobile Dashboard
- How to find and manage orders on mobile
- How to use the Pick List on mobile
- How to run a Pick Slip queue on mobile
- How to confirm items by scanning with your phone camera
- How to find an order by scanning a barcode
- How to update stock by scanning on mobile
- How to get push notifications about orders on your phone
- How to manage your profile, language, and organizations on mobile
- Mobile app vs. web app - what you can do where
Inventory
1 guide
Live stock levels for every connected store - search, adjust, and keep OrderKrab and the store in sync.
Shipping & Carriers
15 guides
Connect carriers, set checkout pricing, automate rules, and handle manifests, pickups, and custom shipments.
- How to connect a shipping carrier
- How to enable shipping methods and set customer pricing
- How to price shipping by parcel weight (weight bands)
- How to check that OrderKrab rates reach your checkout
- How to set up automatic return labels
- How to configure carrier-specific settings
- How to edit checkout shipping rates and preview your checkout
- How to control how shipping options appear in checkout
- How to create shipping rules (auto-assign carriers)
- How to set up parcel locker selection on the thank you page
- How to generate a carrier manifest
- How to schedule a courier pickup
- How to create a custom shipment (without an order)
- How to set up Store Pick Up
- How to add tracking details to WooCommerce order emails
Returns
6 guides
Review return requests, approve or reject them, and automate the returns portal.
Printing & PrintKrab
3 guides
Install the PrintKrab desktop app, connect a label printer, and troubleshoot printing.
Settings
8 guides
Tune fulfillment behavior, label content, checkout options, store products, and your language.
- How to configure fulfillment settings
- How to control what appears on shipping labels
- How to configure checkout pickup-point settings
- How to use not-ready order tags and metadata exclusions
- How to enable or disable fulfillment for specific products
- How to enable or disable fulfillment by store location
- How to set the Krab AI language
- How to change the app language
Analytics
2 guides
Fulfillment metrics, charts, team rankings, and report exports.
Did not find what you were looking for?
We can set everything up for you
Book a free remote session. Our team connects to your computer and sets up OrderKrab while you watch. Most stores are ready in under an hour.
- ~45 minutes
- Secure screen sharing
- An OrderKrab specialist
Start a remote session
You get a link. Click it and we connect. You can stop at any time.
We set everything up
Your store, your carriers, your printer, and one test order. You watch it happen.
You stay in control
You see every step. Our access ends when the session ends.