Help Center

How to do everything in OrderKrab

99 step-by-step tutorials covering every button and workflow - from your first order to advanced shipping automation.

How to subscribe to a plan

OrderKrab has two paid plans: PRO (Pick & Pack workflow, mobile pick lists, Krab AI) and LABELS (multi-carrier labels, order management, checkout delivery methods). Until you subscribe, you are on the FREE plan: all of PRO for up to 50 free fulfillments a month. Free fulfillments you have left stay valid after you subscribe.

  1. 1

    In the sidebar, click Settings and open the Plan & billing tab. The Plan card shows FREE with a Not subscribed badge and your remaining Free fulfillments.

  2. 2

    Click Subscribe to PRO - or Subscribe to LABELS. For LABELS, a Subscribe to LABELS? window first lists the features you have today that LABELS doesn't include; click Continue to payment to go ahead.

  3. 3

    No billing details yet? The Billing information window opens first, filled in from your sender details: check Name on invoice, Company registration number, VAT number (if applicable), Billing email and the Registered address, then click Save to continue.

  4. 4

    The checkout shows what you'll pay: the per-order rates and their tiers, the minimum monthly invoice, and the Billing currency - which can't be changed after you subscribe. (A View pricing link opens the full pricing page.)

  5. 5

    Enter your card number, expiry date, and CVC in the secure card field.

  6. 6

    Click Subscribe. On success you'll see "Subscription successful! Welcome to Orderkrab." and the Plan card shows your plan with an Active badge.

Good to know

  • Only owners and admins can manage the subscription.
  • Free fulfillments are always used up before billable ones, even after subscribing.
  • Plans and billing used to be on the Organization page; they are now a Settings tab.

Learn more about this in OrderKrab

Did not find what you were looking for?

support@orderkrab.com

We do it for you

We can set everything up for you

Book a free remote session. Our team connects to your computer and sets up OrderKrab while you watch. Most stores are ready in under an hour.

  • ~45 minutes
  • Secure screen sharing
  • An OrderKrab specialist
  1. Start a remote session

    You get a link. Click it and we connect. You can stop at any time.

  2. We set everything up

    Your store, your carriers, your printer, and one test order. You watch it happen.

  3. You stay in control

    You see every step. Our access ends when the session ends.