Security and reliability: hosted in the EU, built for GDPR
Customer data, store logins, and carrier accounts deserve real care. Here is how we protect them, and how we keep your warehouse running when it matters most.
EU servers
Your data stays in the EU
TLS 1.2+
Encrypted while it travels
AES-256
Encrypted while it is stored
Built for GDPR
Privacy as standard
Three things we promise
How we protect your business
Three layers that work together: a platform that stays up when you are busiest, data that stays encrypted and separate, and privacy that comes as standard rather than as an upgrade.
Reliable when you are busiest
Black Friday, Christmas, a big launch: your warehouse cannot stop. OrderKrab is built to stay online when the volume jumps.
- We aim for 99.9% uptime, with backup systems in place.
- Encrypted backups every day, and we can restore to any point in time.
- We run in several data centers, so one failure does not stop your packing.
- We watch the system all the time and someone is always on call.
Uptime
last 90 days, published publicly
99.97%
Data protected at every level
Customer addresses, store tokens, carrier logins: every piece of sensitive data is treated the same way. It is encrypted, access is limited, and every use is recorded.
- TLS 1.2 or newer while it travels, AES-256 while it is stored.
- Accounts are kept apart. Your store's data is never shared with another account.
- Access by role. Packers, supervisors, and admins see only what they need.
- Carrier logins and store tokens are kept in a protected store for secrets.
Sensitive fields encrypted
personal data, tokens, carrier logins
100%
Privacy and compliance as standard
Your customers' data belongs to your customers. We do not sell it, study it, or use it for anything else.
- Built for GDPR. We handle customer and order data accordingly.
- We never sell or share your data with anyone else.
- You choose how long we keep data. Keep records only as long as you need.
- A list of our suppliers and a data processing agreement on request.
Data sold to advertisers
Not now, not ever
0
Trust and legal
Read the details, ask for the documents
We keep our policies short, clear, and up to date. Need a data processing agreement, a list of our suppliers, or a security questionnaire? Just ask.