How to reset your account password
Forgot your password, or want a new one? OrderKrab sends a reset link to the email address your account is registered with. Request it from the login page when you can't get in, or from Settings when you're already logged in.
- 1
From the login page (you can't log in): open admin.orderkrab.com and click Forgot password? next to the Email address field. It's on the first screen, before you're asked for a password. On the Reset your password screen, enter the email address you log in with and click Send reset link. The page switches to Check your inbox and shows the address the link went to.
- 2
From Settings (you're logged in): go to Settings → User and scroll to Password. The text under it shows the address the link will go to. Click Send password reset email — a Password reset email sent. Check your inbox. confirmation appears.
- 3
Open the email, follow its link, and set your new password.
- 4
Go back to admin.orderkrab.com and log in with the new password. It works everywhere you use OrderKrab, including the mobile app.
Good to know
- The reset link goes only to the address your account is registered with. If you use several addresses and aren't sure which one it is, the Password section under Settings → User shows it.
- Accounts that sign in with Google have no OrderKrab password, so no email is sent for them — the Reset your password screen says so, and the Password section under Settings → User shows Signed in with Google instead of the button. Keep using Continue with Google.
- The email can take a minute to arrive. If it doesn't, check your spam folder, then click Send it again on the Check your inbox screen. If the page shows We couldn't send the reset email. Please try again., wait a moment and retry.