How to set up return shipping for each country
Return labels are created with the carrier you choose for the customer's country, on the Return carriers tab of the Returns page - available on every plan, LABELS included. Until a country has a return carrier and method, OrderKrab will not create a return label for orders shipped there.
- 1
In the sidebar, click Returns and open the Return carriers tab. The map shows which countries are Configured, and the panel for your organization's own country opens by itself.
- 2
Click a country on the map, or type it into Find a country. A panel titled Returns for (country) slides in beside the map.
- 3
Pick the Return carrier. The dropdown lists only your active carriers that have a shipping method enabled for that country - if you instead see No shipping configured for this country, set up a carrier for that country on the Delivery tab of the Shipping page first.
- 4
Pick the Return method - courier, locker (the closest one is resolved automatically) or store pick-up, depending on what that carrier offers. A carrier without a method can't be saved; the field shows Pick a method for this carrier. until you choose one.
- 5
If a Return service dropdown appears, pick a service. It only shows for carriers whose rates are calculated at checkout: those returns have no delivery product to reuse, so the service has to be pinned here.
- 6
Click Save in the Unsaved changes bar at the bottom of the panel. A Shipping configuration saved. confirmation appears and the country shows as Configured on the map. Repeat for every country you accept returns from.
Good to know
- The Returns page comes with every plan, LABELS included. Both Create return shipment on an order and the return requests on the Requests tab use this map.
- This map is the same for Shopify and WooCommerce stores - return carriers are an OrderKrab setting, not a store setting.
- Leaving Return carrier on Not set leaves the country without a return carrier. A request from it then opens with No return carrier for (country) and can't be approved; its Choose a return carrier button brings you to this tab with the country already picked.
- Changing the carrier clears the method and the service, because both belong to the carrier you picked - set them again before saving.
- The country that matters is the one the order was shipped to, and the settings apply to your whole organization, not per store.
- Only Save stores the change, and Discard reverts it. Closing the panel, pressing Esc or picking another country drops unsaved changes without asking.
- This map governs every return label OrderKrab creates on request: portal requests you approve, requests approved automatically, and Create return shipment on an order. All three read the destination country's setting and none of them falls back to the delivery carrier.
- Auto-return labels that go out inside the parcel are a separate feature, set up in the Return labels card under Returns → Settings, where each carrier has its own switch, countries and return carrier. This map does not affect them.
- On the Delivery map, Set up returns in a country's panel opens this tab on the same country.
- While no country has a return carrier, the Requests tab warns Return labels can't be created yet above its list of requests, with a Set up return carriers link to this tab. Before the first request arrives, it shows the setup guide instead.
- This map used to be the Returns tab of the Shipping page. Old links to admin.orderkrab.com/shipping/returns now open this tab.