How to view and manage a single order
The order detail page shows everything about one order — shipping, items, customer, timeline, comments — plus a primary action button that changes with the order's status.
- 1
In the sidebar, click Orders, then click an order row.
- 2
Check the header: order number, status badge, order date, source store (with an Open in store link to the order in your store admin).
- 3
Use the primary action button (top right) — it adapts to the status: Fulfill in Pick and Pack or Initiate Shipment for pending orders, Set Order Items Ready, Reset Picking, Reset Fulfillment, Set Ready For Pickup, or Confirm Order Picked Up.
- 4
Open the … menu for secondary actions: Print Label / Download Label (under Labels), and status changes like Set as Fulfilled, Skip Picking, Back to Picking, Set as Items Not Ready, Set as Skipped, plus Archive / Unarchive.
- 5
Review the cards: Shipping (delivery method, address, tracking code), Order items, Action Timeline (who did what and when), Customer, Tags, Fulfillment (who packed it and how long it took), and Comments.
Good to know
- Fulfill in Pick and Pack is disabled when the label printer is offline (tooltip: "Label printer is offline!").
- There is no cancel/refund button — Cancelled and Refunded statuses come from your connected store.
- The How do I use this? link in the footer relaunches the guided tour of the order page.