How to fix orders that need attention (with Krab AI)
When something blocks fulfillment - a bad address, a carrier rejection - the order gets the Needs Attention status and an error banner explaining each problem. On the PRO plan, Krab AI can propose an automatic fix.
- 1
On the Dashboard, the orders need a fix before they can ship card lists up to three of them with their carrier logo - click Fix order on one, or See all in Orders. Or filter the Orders page by the Needs Attention status.
- 2
Open the order. The problems card at the top (with a warning triangle) says what went wrong and lists every problem with its reason.
- 3
If Krab AI proposes a fix, review it and click Accept changes - or Reject to dismiss it. Only Krab AI's latest suggestion is shown.
- 4
If no automatic fix exists, click Update shipping details (the wrench button) to open Edit Shipping Details and correct the data yourself (address, phone, method).
- 5
Once the problem is resolved, fulfill the order as usual. Fixed several orders at once? Select them on the Orders page and click Recreate Shipment - each shipment is registered with the carrier again, and any order that still has a problem stays in Needs Attention.
Good to know
- Krab AI is a PRO feature - its response language is configurable in Settings → General → Krab AI.
- An order with no carrier because no shipping rule matched its rate isn't a Needs Attention order - it waits for a shipping method with a Shipping rules didn't assign a carrier banner. Set the method by hand and fix the rule on the Shipping Rules tab.