How to fix orders that need attention (with Krab AI)
When something blocks fulfillment — a bad address, a carrier rejection — the order gets the Needs Attention status and an error banner explaining each problem. On the PRO plan, Krab AI can propose an automatic fix.
- 1
On the Dashboard, click Go to orders on the orders needing attention banner — or filter the Orders page by the Needs Attention status.
- 2
Open the order. The red banner An error occurred while setting up order fulfillment lists every problem and its description.
- 3
If Krab AI proposes a fix (Automatic fix available), review it and click Accept changes — or Reject to dismiss it.
- 4
If no automatic fix exists, click Update on the banner to open Edit Shipping Details and correct the data yourself (address, phone, method).
- 5
Once the problem is resolved, fulfill the order as usual.
Good to know
- Krab AI is a PRO feature — its response language is configurable in Settings → Fulfillment → Krab AI.