Help Center

How to do everything in OrderKrab

83 step-by-step tutorials covering every button and workflow — from your first order to advanced shipping automation.

How to use the mobile Dashboard

The mobile Dashboard mirrors the web Dashboard: queue counts, efficiency metrics, recent orders, and banners for anything that needs attention. Pull down to refresh.

  1. 1

    Open the Dashboard tab.

  2. 2

    Check the banners at the top: a red orders need attention banner (with a Review orders shortcut), and info banners if no store or carrier is connected yet.

  3. 3

    ORDERS IN QUEUE shows the total orders waiting. Tap View Details to expand the breakdown By status and By shop.

  4. 4

    Tap Pick Slip to start a picking queue right from the Dashboard (shown when Pick Slips are enabled for your organization).

  5. 5

    EFFICIENCY shows orders fulfilled, average fulfillment time, and average turnaround for the last 30 days, with a daily chart.

  6. 6

    RECENT ORDERS lists your five newest orders — tap one to open it, or View all for the full list.

  7. 7

    Tap the gear icon to open Dashboard settings and choose which queue statuses count toward the total, then tap Save.

Good to know

  • Connecting stores and carriers isn't possible in the app — those banners point you to the web app.

Learn more about this in OrderKrab

Did not find what you were looking for?

support@orderkrab.com

We do it for you

We can set everything up for you

Book a free remote session. Our team connects to your computer and sets up OrderKrab while you watch. Most stores are ready in under an hour.

  • ~45 minutes
  • Secure screen sharing
  • An OrderKrab specialist
  1. Start a remote session

    You get a link. Click it and we connect. You can stop at any time.

  2. We set everything up

    Your store, your carriers, your printer, and one test order. You watch it happen.

  3. You stay in control

    You see every step. Our access ends when the session ends.