How to find and manage orders on mobile
The Orders tab gives you the whole order list on your phone — search, filters, statuses — and each order opens into a full detail screen with actions.
- 1
Open the Orders tab and search by number, name, email... — or scan a parcel with the Scanner tab to search instantly.
- 2
Tap the filter icon to narrow by Store and Carriers and pick a sort order (Newest first, Oldest first, Order # high to low / low to high), then tap Apply.
- 3
Use the status selector below the search bar to filter by view (All, Open, Archived) or by a single status like Pending Fulfillment or Needs Attention.
- 4
Tap an order to open it. The detail screen shows the Shipment section (delivery method, address, tappable phone and tracking code), Customer, Items, Comments, and the Action Timeline.
- 5
Tap the ⋮ button for Order Actions — depending on status: Set order items ready, Set as waiting for picking, Reset fulfillment, Fulfill order, Set ready for pickup, Confirm picked up, Update customer data, and Archive / Unarchive.
- 6
To fix customer or address data, choose Update customer data, edit the fields, and tap Save.
- 7
Add a comment for your team using the Add a comment... field at the bottom of the order.
Good to know
- Tap the phone number to call the customer, the email to write to them, and the tracking code to open carrier tracking.
- Creating shipments and printing or downloading labels stays on the web app — see the mobile vs. web guide.