How to check that OrderKrab rates reach your checkout
Switching a method on is only half the job: buyers see an OrderKrab rate only when your store's shipping zone for their country includes OrderKrab. The Delivery map checks that whole chain for every country. Green means buyers there get an OrderKrab rate at checkout; yellow means something in between needs fixing.
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Go to Shipping → Delivery. If you have more than one store, pick the one to check in the store selector next to Refresh - the map shows what that store's checkout offers.
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Read the colours: Live in checkout (green) - buyers get an OrderKrab rate; Needs attention (yellow) - methods are on, but the rates don't reach the checkout; Delivery not set up (grey) - a connected carrier delivers there, but nothing is switched on; Off - none of your connected carriers ships there. Hover a country to see its state and its carriers.
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Click a yellow country. The banner at the top of its panel names the problem and, where OrderKrab can fix it, offers a button.
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OrderKrab is switched off in the … zone - click Turn on OrderKrab shipping. OrderKrab switches its rate back on in that zone of your store and the country turns green.
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No Shopify shipping zone covers … (or No WooCommerce shipping zone covers …) - click Create a zone in Shopify (Create a zone in WooCommerce) to open your store's shipping settings. Add a zone for the country, add OrderKrab to it, then come back and click Refresh.
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OrderKrab is not in the … zone - the zone exists but has no OrderKrab rate. In your store's shipping settings, add the OrderKrab carrier-calculated rate (Shopify) or the OrderKrab shipping method (WooCommerce) to that zone, then click Refresh.
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… is hidden from checkout - click Open Checkout tab and switch the carrier to Shown under Carrier order in Checkout.
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Only a product-specific profile covers … - on Shopify, the country is only in a shipping profile for selected products. Add it to your general shipping profile in the Shopify admin, then click Refresh.
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After changing anything in your store, click Refresh next to the title - it re-checks your carriers and your store's shipping zones. The map also re-reads them when you come back to the tab.
Good to know
- Checkout stays with Shopify above the map means your Shopify plan has no carrier-calculated (third-party) rates. OrderKrab rates can't appear in that checkout, so countries with methods on stay yellow. Keep your Shopify rates, let shipping rules assign the carrier, and let buyers pick a locker on the thank-you page - or follow How to enable 3rd party rates in the same notice. The Checkout badge on the Organization page shows the same thing: grey means the plan doesn't allow app-calculated rates.
- Couldn't read your Shopify shipping zones (or WooCommerce) means OrderKrab couldn't reach your store. Click Try again.
- With no store connected, countries with methods on read Enabled rather than Live in checkout - there is no checkout to check yet.
- To see exactly what a buyer would be offered, use Preview checkout for … under a country's panel (Shopify stores).
- The Dashboard's setup checklist ticks Check that rates reach your checkout once at least one country is green.