How to connect DHL Paket
DHL Paket is DHL's parcel service in Germany. OrderKrab books it on your own DHL business customer contract: parcels to the door, to the Packstation or Postfiliale a buyer gives as their address, and across the EU with DHL Paket International. To connect it you need a user of the Post & DHL business customer portal and your ten-digit DHL customer number (EKP).
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Sign in to the Post & DHL business customer portal. Click the round button with your initials, then Benutzer verwalten (Manage users). Only users who may manage users see it - otherwise ask your portal administrator.
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Click Neuen Benutzer anlegen and create a system user for OrderKrab: choose Systembenutzer as the user type and give the user the portal's Versenden (Ship) function. DHL emails an activation link to the address you enter for the user - open it within 7 days to set the password. DHL recommends a system user for software: it cannot sign in to the portal itself.
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Find your customer number (EKP). It has ten digits and opens every billing number (Abrechnungsnummer) in the portal: in
12345678900101,1234567890is the customer number, the first01is the product (DHL Paket;53is DHL Paket International) and the last01is the participation number (Teilnahme). - 4
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In the Connect DHL Paket window, enter the system user's name under Business customer portal user, its Password, and your Customer number (EKP).
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Click Connect. OrderKrab signs in at DHL with that user and has DHL check a test parcel on your DHL Paket billing number - nothing is booked. When DHL accepts both, DHL Paket's page opens.
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Under Carrier settings, check the two DHL participation numbers: the last two characters of your billing numbers for DHL Paket within Germany and for DHL Paket International,
01unless your contract says otherwise. Pick the DHL label size your printer takes (103 x 150 mm or 103 x 199 mm) and click Save in the page header. - 8
Buyers are not offered DHL Paket yet - Shipping methods reads Not on in any country yet. Click Open Delivery and switch DHL Paket's Courier method on for Germany and the EU countries you ship to - see how to enable shipping methods and set customer pricing.
Good to know
- No DHL contract yet? Click Get a business account in the connect window. It opens a step-by-step guide: DHL's application form for business customers, then the business customer portal, where you create the user once the contract is signed.
- Packstation and Postfiliale need no setup. DHL Paket has no locker picker at checkout: a buyer who wants the parcel at a Packstation types it as the delivery address - Packstation 145 as the street, their Postnummer in the second address line, and the Packstation's postcode and town. OrderKrab reads that address and books the parcel to the Packstation; Postfiliale 502 works the same way. DHL checks the number when the label is made and refuses one it does not know. A Packstation order without a Postnummer gets a problem on the order that says where to add it; for a Postfiliale the buyer's email address is enough.
- The password expires. DHL gives a system user's password 365 days (a personal user's 90) and emails the user a link for a new one before it runs out; Passwort vergessen on the portal's sign-in page does the same. Then click Edit contract on DHL Paket's page and enter the new password - until you do, labels fail with DHL did not accept the user name and password.
- A user with two-step verification can't be used. DHL does not let software sign in with it, and OrderKrab says so when you connect. Use a system user.
- If DHL does not accept the login. DHL did not accept the user name and password - check both; the password is case-sensitive.
- If DHL does not know the billing number. The selected billing number is not available means DHL accepted the login but does not know the billing number made of your customer number and
0101. DHL answers the same for a wrong customer number and for a billing number that ends differently, so check the customer number first. If your DHL Paket billing number does not end in0101, write to OrderKrab support in the chat with its last two characters. - If DHL names the user group. You are not permitted to this user group profile means the user is not in the standard user group. Your portal administrator can change that under Paket & Waren > Versenden > Einstellungen > Benutzergruppen.
- Other carrier settings. DHL parcel notification sends the receiver's email address to DHL, which announces the delivery - switch it off unless you have the receiver's consent. Refuse addresses DHL cannot route stops the label when DHL cannot route an address; left off, DHL prints the label with a warning and may charge extra for the parcel. DHL user group profile stays
STANDARD_GRUPPENPROFILunless your portal administrator set up another group for the user. - Not available with DHL Paket in OrderKrab: cash on delivery, return labels, countries outside the EU and DHL Kleinpaket. Tracking is a link to DHL's tracking page - the order page shows no tracking events.