How to do everything in OrderKrab

Create your account, connect your store, and learn your way around the app.

• How to create your OrderKrab account and organization
• How to reset your account password
• How to connect your Shopify store
• How to connect your WooCommerce store
• How to navigate the OrderKrab app
• How to switch between organizations
• How to create an additional organization

Manage your storefronts, staff members, roles, and organization details.

• How to invite a new user to your organization
• Understanding user roles and permissions
• How to remove a member from your organization
• How to accept an invitation to join an organization
• How to remove a connected store
• How to edit organization details (sender & billing information)

Subscriptions, payment methods, invoices, free fulfillments, and referrals.

• How to subscribe to a plan
• How to switch between PRO and LABELS plans
• How to update your payment card
• How to cancel your subscription
• How to view and download invoices
• Free fulfillments and what happens when they run out
• How to create and share your referral code

Find, filter, edit, and manage every order that flows through OrderKrab.

• How to find and filter orders
• Understanding order statuses
• How to customize the order list columns
• How to initiate shipments for multiple orders at once
• How to use bulk order actions
• How to view and manage a single order
• How to set or change an order's delivery method
• How to edit an order's shipping address and details
• How to edit customer details on an order
• How to edit order items, variants, and weights
• How to add comments to an order
• How to archive or unarchive orders
• How to fix orders that need attention (with Krab AI)
• How to create a return label for an order
• How to create an additional shipment for an order
• How to get a shipping label for an order
• How to print or download a shipping label
• How to manage store pick-up orders

Pick and Pack, manual packing, Pick Slips, the Pick List, made-to-order production, and the Dashboard.

• How to pack orders using Pick and Pack
• How to pack orders without Pick and Pack (LABELS plan)
• How to skip orders or exit Pick and Pack safely
• How to use Pick Slips to pre-collect items
• How to use the Pick List
• How to manage made-to-order (production) items
• How to use the Dashboard

Pick, pack, and manage orders from your warehouse floor with the OrderKrab app for iOS and Android.

• How to get and sign in to the OrderKrab mobile app
• How to navigate the mobile app
• How to use the mobile Dashboard
• How to find and manage orders on mobile
• How to use the Pick List on mobile
• How to run a Pick Slip queue on mobile
• How to confirm items by scanning with your phone camera
• How to find an order by scanning a barcode
• How to manage your profile, language, and organizations on mobile
• Mobile app vs. web app — what you can do where

Live stock levels for every connected store — search, adjust, and keep OrderKrab and the store in sync.

• How to manage inventory

Connect carriers, set checkout pricing, automate rules, and handle manifests, pickups, and custom shipments.

• How to connect a shipping carrier
• How to enable shipping methods and set customer pricing
• How to price shipping by parcel weight (weight bands)
• How to set up automatic return labels
• How to configure carrier-specific settings
• How to control how shipping options appear in checkout
• How to create shipping rules (auto-assign carriers)
• How to set up parcel locker selection on the thank you page
• How to generate a carrier manifest
• How to schedule a courier pickup
• How to create a custom shipment (without an order)
• How to set up Store Pick Up
• How to add tracking details to WooCommerce order emails

Review return requests, approve or reject them, and automate the returns portal.

• How to set up the returns portal
• How to set up return shipping for each country
• How to process customer return requests
• How to customize the return label email
• How to generate a returns portal token
• How to block returns for specific products

Install the PrintKrab desktop app, connect a label printer, and troubleshoot printing.

• How to install PrintKrab and connect a label printer
• How to choose and configure your label printer
• How to troubleshoot printing problems

Tune fulfillment behavior, label content, checkout options, store products, and your language.

• How to configure fulfillment settings
• How to control what appears on shipping labels
• How to configure checkout pickup-point settings
• How to use not-ready order tags and metadata exclusions
• How to enable or disable fulfillment for specific products
• How to enable or disable fulfillment by store location
• How to set the Krab AI language
• How to change the app language

Fulfillment metrics, charts, team rankings, and report exports.

• How to read your Analytics dashboard
• How to export a fulfillment report (CSV / JSON)