How to view and manage a single order
The order detail page shows everything about one order - shipping, items, customer, timeline, comments - plus a primary action button that changes with the order's status.
- 1
In the sidebar, click Orders, then click an order row.
- 2
Check the header: order number, status badge, order date, source store (with an Open in store link to the order in your store admin).
- 3
Use the primary action button (top right) - it adapts to the status: Fulfill in Pick and Pack (PRO) or Generate and download label (LABELS) for pending orders, Set as Fulfilled for LABELS orders that are Being Fulfilled, Set Order Items Ready, Reset Picking, Reset Fulfillment, Set Ready For Pickup, or Confirm Order Picked Up.
- 4
Open the … menu for secondary actions: under Labels, Generate and download label on a pending order with no label yet, or Download label once it has one (PRO adds Generate and print label / Print label); and status changes like Set as Fulfilled, Reset Fulfillment, Skip Picking, Back to Picking, Set as Items Not Ready, Set as Skipped, plus Archive / Unarchive.
- 5
Review the cards: Shipping (delivery method, address, one tracking code per shipment, the Shipments button and - once the order is fulfilled - its delivery status), Order items, Action Timeline (who did what and when), Customer, Tags, Fulfillment (who packed it and how long it took), Packing video (when filming is on), and Comments. An order that was split into parts lists the others under Parts of this order in the header.
Good to know
- Fulfill in Pick and Pack is disabled when the label printer is offline (tooltip: "Label printer is offline!").
- Print label is greyed out while PrintKrab or the label printer is offline - hover it for the hint, or click it to download PrintKrab.
- Set as Fulfilled asks for confirmation when the order has no label (your store is then marked fulfilled without a tracking number) or when its label was never downloaded or printed.
- Store pick-up orders have no label actions when Generate pick-up labels is switched off for Store Pick Up.
- An order Waiting for Shipping Method says why in a banner: Shipping rules didn't assign a carrier (with an Open shipping rules button), or Waiting for the buyer to pick a parcel locker while a thank-you page rule waits for the customer's choice.
- There is no cancel/refund button - Cancelled and Refunded statuses come from your connected store.
- The How do I use this? link in the footer relaunches the guided tour of the order page.