Understanding order statuses
Every order carries a fulfillment status that determines which actions are available. Here's what each one means.
- 1
Processing - the connected store is still processing the order.
- 2
Waiting for Payment - the order awaits payment before it can proceed.
- 3
Waiting for Shipping Method - no shipping method is assigned yet; set one from the order page.
- 4
Items Not Ready - some items aren't ready to ship (e.g. tagged as pre-order).
- 5
Waiting for Picking - queued for the Pick Slip (pre-collection) step.
- 6
Being Picked - currently being collected in a Pick Slip run.
- 7
Pending Fulfillment - ready for a label to be generated and packed.
- 8
Being Fulfilled - a fulfillment is in progress (label generated / order being packed).
- 9
Skipped - intentionally set aside during packing.
- 10
Needs Attention - a problem blocks fulfillment; check the error banner on the order page.
- 11
In Transit to Store / Ready for Pickup - store pick-up orders on their way to, or waiting at, the pick-up location.
- 12
Fulfilled - completed and shipped.
- 13
Cancelled / Refunded - set by your connected store; not actionable in OrderKrab.
- 14
Unprocessable - the order can't be processed automatically (you can hide these in Settings).
Good to know
- "Fulfilled" means packed and shipped - not delivered. Being Fulfilled means a label exists and packing is underway, and Fulfilled means the parcel is packed and on its way - neither status changes when the carrier later delivers. Where the parcel is now shows on the order's Shipping card for the carriers that report tracking - see how to track the delivery of an order.
- Payment badges are separate: Pending, Paid, Partially Paid, Refunded, Partially Refunded, COD (Cash On Delivery).
- An order split into parts - by location, or because a packer shipped what was packed - shows each part as its own order with a letter suffix (#1001-b), each with its own status, shipment and label. The order page lists the other parts under Parts of this order.