How to block returns for specific products
Some products should never come back — perishables, personalised items, final-sale goods. Switch returns off per product and the returns portal stops offering them to customers.
- 1
Go to Settings → Store.
- 2
Pick the store in Store selection.
- 3
Stay on the Products sub-tab and find the product — use Search by product name.
- 4
Click the switch in the Returns column. The badge flips between Allowed and Blocked, with a Product updated confirmation.
Select your store platform
Good to know
- The list mirrors your Shopify catalogue. Blocking is an OrderKrab setting only — nothing is written back to Shopify, and the product stays exactly as purchasable as before.
- Products are returnable by default, so you only ever have to touch the exceptions — including products added to your store later.
- In the portal, a blocked item is dimmed, carries a Not returnable badge and can't be selected, with The store doesn't accept returns for this product. as the reason.
- If every item on an order is blocked, the customer is told None of the items in this order can be returned. instead of being sent to a form they cannot submit.
- This is independent of the Fulfillment switch in the same row, and it does not affect return requests that already exist.