How to set up return shipping for each country
Return labels are created with the carrier you choose for the customer's country, picked on a world map under Shipping → Returns — available on every plan, LABELS included. Until a country has a return carrier and method, OrderKrab will not create a return label for orders shipped there.
- 1
In the sidebar, click Shipping and open the Returns tab. The map shows which countries are already set up, and the counter above it reads N countries configured. On PRO the same Shipping configuration card is repeated under Returns Portal → Settings — both edit the same setting, so use whichever page you are already on.
- 2
Click a country on the map. A panel slides in from the right showing that country's settings and a Configured or Not configured badge.
- 3
Pick the Return carrier. The dropdown lists only your active carriers that have a shipping method enabled for that country — if you instead see No shipping configured for this country, enable the country on one of your shipping methods first.
- 4
Pick the Return method — courier, locker (the closest one is resolved automatically) or store pick-up, depending on what that carrier offers. A carrier without a method can't be saved; the field shows Pick a method for this carrier. until you choose one.
- 5
If a Return service dropdown appears, pick a service. It only shows for carriers whose rates are calculated at checkout: those returns have no delivery product to reuse, so the service has to be pinned here.
- 6
Click Save. The country is marked as configured on the map and the counter goes up. Repeat for every country you accept returns from.
Good to know
- The map is on the Shipping page, so every plan can reach it. The Returns Portal page that consumes it is PRO-only, but Create Return on an order is not — a LABELS store configures countries here and issues return labels from the order's Shipments window.
- This map is the same for Shopify and WooCommerce stores — return carriers are an OrderKrab setting, not a store setting.
- Despite its label, leaving Return carrier on Use the delivery carrier leaves the country unconfigured. Approving a return from it fails with Returns from XX are not configured. Pick a return carrier and method for it under Shipping → Returns.
- Changing the carrier clears the method and the service, because both belong to the carrier you picked — set them again before saving.
- The country that matters is the one the order was shipped to, and the settings apply to your whole organization, not per store.
- Only the button saves. Closing the panel, pressing Esc or clicking outside it discards what you changed.
- This map governs every return label OrderKrab creates on request: portal requests you approve, requests approved instantly, and Create Return on an order. All three read the destination country's setting and none of them falls back to the delivery carrier.
- Auto-return labels that go out inside the parcel are a separate, older feature configured per carrier under Shipping — this map does not affect them.