How to navigate the OrderKrab app
Everything in the OrderKrab app is reachable from the left sidebar and the top bar. Here's the map of where each feature lives.
- 1
Pick and Pack (big blue button at the top of the sidebar) - starts a packing session. Shown when your plan includes Pick & Pack.
- 2
Dashboard - your home page: order queue, fulfillment efficiency stats, recent orders, and alerts that need your attention.
- 3
Orders - the full order list with search, filters, statuses, and bulk actions. Click any order to open its detail page.
- 4
Pick List - an aggregated list of all order items waiting to be sent out, plus the entry point for Pick Slips.
- 5
Made-to-order - a production queue for items that must be made before they can ship.
- 6
Inventory - live stock levels for your connected stores, with adjustments and history. Listed on every plan; on LABELS it shows a PRO plan required prompt.
- 7
Shipping - the set-up tabs Delivery (a map where you switch delivery methods on per country and set prices), Carriers, Checkout, Shipping Rules (which carrier an order gets from the rate the buyer picked) and Returns (return shipping per country), then the day-to-day tabs Courier pickup, Manifests (for the carriers that use them) and Shipments (parcels without an order).
- 8
Returns Portal - customer return requests, with the portal settings behind the Settings button. A PRO feature, so on the LABELS plan it isn't in the sidebar.
- 9
Analytics - fulfillment metrics, charts, rankings, and report exports.
- 10
Organization - your storefronts and staff members, the sender and billing details, and the Referral Program card.
- 11
Settings (pinned to the bottom of the sidebar) - the General tab (fulfillment behaviour), Store (product and location toggles), Printer setup, Plan & billing (subscription, card, invoices) and User (language, mobile notifications). The last tab, Help Center, opens this help center in a new browser tab.
- 12
Referral Program - a card on the Organization page: create a referral code and link, and earn free fulfillment credits.
- 13
In the top bar you'll find the notification bell (pending organization invitations) and the user menu, where you can switch organizations, create a new organization, or log out.
- 14
If your plan includes printing, the sidebar also shows live PrintKrab and Label Printer status indicators.
Good to know
- Many pages have a How do I use this? link in the footer that launches an interactive guided tour of that page.
- On mobile, a reduced sidebar shows Dashboard, Organization, Orders, Pick List, Inventory, Made-to-order, Shipping and Returns Portal (PRO), with Settings at the bottom.
- The Help Center link used to sit at the bottom of the sidebar; it is now the last tab in Settings.