How to create your OrderKrab account and organization
New OrderKrab users go through a short guided onboarding: tell us about your business and your sender details, then connect a store, your carriers and your label printer. Everything you set here can be changed later, so don't worry about getting it perfect the first time.
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Go to the OrderKrab app and click Sign Up to create an account (or Login if you already have one).
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The Getting started flow opens automatically when you have no organization yet. You can also start it later with Set up new organization on the organization picker, or Create new organization in the user menu.
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Step 1 - Let's talk business: choose whether you're registering as a Company or an Individual / sole proprietor, pick roughly how many parcels you ship each month, and enter the sender details printed on your shipping labels - Sender name (your legal company name, or your full name), Sender address, Country, City, Postal code, Sender phone and Sender email. If someone referred you, enter their Referral code in the top-right corner. Tick the checkbox to accept the Privacy Policy and Terms and Conditions, then click Next - this is the point where your organization is actually created.
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Step 2 - Connect store: click Connect on Shopify or WooCommerce to link your store (see the dedicated store-connection guides). You can also click Skip for now >> and connect later from the Organization page.
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Step 3 - Connect carriers: connect the carriers you have a contract with, so OrderKrab can generate labels. The list shows the carriers available in your organization's country - click Connect on a card and enter the API credentials from that carrier; connected carriers read Connected. Which countries you deliver to, and what buyers pay, is set up afterwards on the Delivery tab. You can also Skip for now >> and connect carriers later on the Shipping page's Carriers tab.
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Step 4 - Get hardware ready (optional): start PrintKrab - Download PrintKrab if you don't have it yet - and pick your label printer, then scan any barcode into Scanner test until it says Scanner works! You can do this later in Settings → Printer setup too.
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Click Finish onboarding (or Skip for now >>). Your new organization becomes active and you land on the Dashboard.
Good to know
- You can jump back to any step you've visited using the step tracker at the top of the page, and what you've typed is kept if you refresh.
- If your sender country isn't Lithuania, Latvia, Estonia or Poland, Step 1 warns that regional carriers such as Omniva, DPD and Venipak aren't available there yet. You can still finish setup and ship with DHL Express, FedEx, UPS and store pick-up.
- Onboarding doesn't ask for billing details or a plan. Every new organization starts on the FREE plan - all of PRO for up to 50 free fulfillments a month - and the billing details (Name on invoice, Company registration number, VAT number, registered address) are asked when you subscribe, in Settings → Plan & billing.
- Came through a referral link? The referral code is filled in for you - the browser remembers the link for 90 days.