How to skip orders or exit Pick and Pack safely

Missing stock? Need to stop mid-queue? Pick and Pack has safe ways out that keep your order statuses clean.

1. 1

   Skip one order: click Skip Order (next to Missing some items?). The order gets the Skipped status and the next order loads. Add a comment first if you want to record why.

2. 2

   Exit mid-order: click Exit to Dashboard in the top bar. In the confirmation window choose:

3. 3

   Exit to Dashboard - the current order stays Being Fulfilled; you can finish or reset it later from its order page.

4. 4

   Exit and Reset Fulfillment - cancels the current order's fulfillment and returns it to the pending queue. If you had already sealed shipments, they are reopened and their printed labels become void - throw them away.

5. 5

   Finished packing an order but want to stop: use COMPLETE AND EXIT instead - it completes the current order properly before exiting.

6. 6

   Only part of the order is on the shelf: instead of skipping the whole order, ship what you have packed and split the rest off - see how to ship part of an order.

7. 7

   Skipped orders can be returned to the queue later: open the order (or select several) and use Reset Fulfillment.