How to create shipping rules (auto-assign carriers)
Shipping rules map the shipping rate a customer chose in your store to a specific OrderKrab carrier and service - so incoming orders get the right delivery method automatically. A rule covers all countries or one country, and a second rule type adds a locker search to the Shopify thank-you page. Rules live on the Shipping Rules tab.
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In the sidebar, click Shipping and open the Shipping Rules tab. The Carrier for orders card lists your rules with the columns Buyer picks rate, Destination, Ship with and Product.
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Click Add rule. In the Add carrier rule window, type the Rate name exactly as buyers see it at checkout - e.g. Omniva parcel locker.
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Choose the Destination: All countries, or Choose a country for a rule that applies to one country only. A country's own rule wins over the all-countries rule for the same rate name.
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Pick the Carrier and its Service (locker, courier, …). Only carriers with a method switched on for the destination are offered.
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Leave Product on Default product for each route unless the carrier offers several products - without one, the carrier's default domestic or international product is used. Choosing a product on an all-countries rule limits the rule to the countries that product delivers to.
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Check the summary sentence - Orders to any country with the rate Omniva parcel locker ship with Omniva. - and click Add rule. The rule appears in the list right away.
Good to know
- Rules apply to new orders. An order that arrived before the rule, or whose rate name matched nothing, waits with the status Waiting for Shipping Method and a banner reading Shipping rules didn't assign a carrier - set its method by hand, and the rule covers the next ones.
- The Checkout tab shows what each of your store's rates will get: Rule applied (click it to see the carrier, service and product, or View in Shipping Rules), No carrier, orders wait with an Assign carrier button that opens this window with the rate name filled in, or - for OrderKrab's own rate - The carrier comes with the rate, no rule needed.
- On the Delivery map, each country's panel counts the rules that apply to it and its Manage rules button brings you here.
- A rule marked No product was created before carrier products existed and can't book shipments - delete it and add it again with a product.
- To delete a rule, click its trash icon and confirm with Delete rule - orders with that rate name are no longer assigned automatically. The same rate name and destination can only have one rule.
- The Locker search on thank-you page card on the same tab holds the second rule type - see the thank-you page guide.