How to send customers to the tracking page from the shipping email
By default, the tracking link your store sends in its shipping email opens the carrier's tracking page. Switch on one setting and it opens the order on your own tracking page instead - or, on LABELS and for stores without a page of their own, on the OrderKrab-hosted tracking page. Either way the order is already open, so the customer has nothing to type.
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In the sidebar, click Order tracking.
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In the Tracking links in emails card, switch on Send customers to the tracking page - Tracking link setting saved.
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Check where each store's emails lead now: every store row in the first card says so, for example Shipping emails open this page on your store. or Shipping emails open the OrderKrab-hosted tracking page.
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Click Preview on a store's row to open its latest fulfilled order the way your customer will see it.
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Fulfill orders as usual. The tracking link OrderKrab sends to your store with each fulfillment now opens the tracking page - in Shopify's shipping confirmation, and in WooCommerce's Completed order email when the OrderKrab tracking section is on.
Good to know
- The setting applies to every store of the organization and to orders fulfilled from now on. Switched off, the link opens the carrier's own tracking page, as before.
- On PRO and FREE, a store with a Tracking page URL sends customers to that page on your store, and a store without one uses the OrderKrab-hosted page - see how to set up the order tracking page. A store that has a page while the setting is off is flagged: Shipping emails still open the carrier's page.
- On LABELS, customers track their order on the OrderKrab-hosted page (track.orderkrab.com), which shows your organization's name with OrderKrab branding. The tracking page on your own store, and your own logo, color, support email and font, come with PRO.
- An order shipped in several parcels gets one link to the whole order: the tracking page lists every parcel with its own tracking number and a link to the carrier's page.
- The link points to OrderKrab, which forwards the customer to the right page when they click - so links already sent keep working if you add or change a store's tracking page later.
- On the order page, the external-link icon next to the delivery status (View tracking page) opens the same page for that order - handy when a customer asks where their parcel is.