CUSTOMER SUCCESS STORY

How Knock built a more reliable shipping process with OrderKrab

Knock needed a shipping process that stays steady as orders grow. With OrderKrab the team got a clearer way to work that grows with them.

  • ♠️ Streetwear brand
  • Lithuania
  • Grow shipping without extra effort
Knock logo

Click here, click there, for every single label

Knock built a loyal streetwear following in Lithuania, but the work behind the scenes had not kept up. Every order took the same effort to ship, no matter how busy the day was, and the team's keyboard was always the bottleneck.

Endless clicks across several tools to print one shipping label.
One screen, one process, from checkout to label to tracking, with no extra apps.
Copying customer details by hand between the checkout, the carrier website, and the tracking email.
Orders arrive from the checkout automatically. Nothing is copied by hand and there are no typing mistakes.
As orders grew, the process did not. It took the same effort no matter how many orders came in.
The same process on a quiet Tuesday and on a campaign Friday. Only the number of orders changes.
Mistakes started to appear when the team rushed through busy days.
Scanning every item makes it almost impossible to send the wrong one.
Nobody could really see what was slowing things down.
Analytics for every order show who packed it and how long it took.

OrderKrab replaced the click-here, click-there shipping process with one steady flow: checkout to label to tracking, all on a single screen.

The Knock team's day became predictable. They open the morning's orders, run them through Pick & Pack, scan, and print. The same routine handles a quiet Tuesday and a Friday campaign launch. The process does not change, only the number of orders.

It has made our work much easier. No more clicking here and there, and no more endless steps to print a shipping label.
The Knock teamE-commerce operations

Highlights

What changed for Knock

  • One reliable process for picking, packing, and shipping.
  • Clearer work for the team on busy days.
  • Problems get solved faster, because they can see every order.
  • A setup that grows with them without getting complicated.

Outcomes

What it changed day to day

  1. 01

    Smoother days

    Packing became easier to manage and needs much less coordination.

  2. 02

    More confidence

    The team works through orders with clearer steps and makes fewer avoidable mistakes.

  3. 03

    Room to grow

    Knock can handle bigger campaigns without rebuilding how they ship.

Inside the workflow

Easy packing with Pick & Pack

Knock uses Pick & Pack so every day looks the same. Each order follows one clear sequence, so packers work faster and never switch between disconnected steps.

  • Fewer clicks and fewer decisions, so packers can concentrate on packing.
  • No switching between apps, because labels and scanning are in one place.
  • No more packing mistakes, because every item has to be confirmed.
  • Less training time for new staff, because everyone packs the same way.
More about Pick & Pack ->

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