A Knock team member packing an order at the desk with OrderKrab on the screen
Knock logo

From multiple carrier portals to an efficient and fast packing process

A martial-arts streetwear brand shipping from its own store in Lithuania. With OrderKrab, orders arrive on their own, items are scanned and the label prints from one screen.

PlatformShopify
Ships withDPDOmniva

What changed

What changed for Knock

  • One screen, checkout to tracking

    Orders arrive from Shopify on their own. Nothing is copied by hand between tools any more.

  • Every item confirmed by scan

    Sending the wrong item is nearly impossible, because each one has to be scanned before the label prints.

  • Campaign days run like quiet ones

    The same routine handles a Tuesday and a launch Friday. Only the number of orders changes.

Before OrderKrab

Click here, click there, for every single label

Knock built a loyal following in Lithuania, but the work behind the scenes had not kept up. Every order took the same effort to ship no matter how busy the day was, and the keyboard was the bottleneck.

  • Customer details copied by hand between the checkout, the carrier website and the tracking email.
  • As orders grew, the process did not. Each label still took the same string of clicks.
  • Mistakes crept in on rushed days, and nobody could see what was slowing things down.

With OrderKrab

How Knock works with OrderKrab

  1. 1

    Orders arrive on their own

    Every Shopify order lands in OrderKrab automatically, with the customer's details already in place. Nothing is retyped, so there are no typing mistakes in addresses and no second app to open.

    Shopify
    OrderKrab
    LUMBERJACK HOODIE
    BAZARA 0 x KNOCK TEE
    VINTAGE BUCKET HAT
  2. 2

    Scan, print, done

    Each item is scanned before the label prints, so sending the wrong one is nearly impossible. The label and the tracking number come from the same screen the order was opened on.

    LUMBERJACK HOODIE
    LUMBERJACK HOODIEBAZARA 0 x KNOCK TEEVINTAGE BUCKET HAT
  3. 3

    A routine that scales to campaign days

    The team opens the morning's orders, runs them through Pick & Pack, scans and prints. Analytics show who packed each order and how long it took, so slow spots are seen instead of guessed.

    More about Pick & Pack
A Knock team member taking a freshly printed shipping label from the printer

It has made our work much easier. No more clicking here and there, and no more endless steps to print a shipping label.

The Knock teamE-commerce operations

Behind the scenes

A packing day at Knock

Referral code

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