Do I need my own DHL Express contract?

Yes. OrderKrab creates labels through your own carrier contracts — you enter the API credentials from your DHL Express agreement. If you don't have a contract yet, request one from DHL Express first.

How is DHL Express priced at checkout?

Live. OrderKrab calls DHL Express's own rate-quote API at checkout and shows the rates it returns for the destination and parcel — there's no price table for you to maintain.

Does DHL Express support cash on delivery through OrderKrab?

No — DHL Express shipments can't use cash on delivery. If you need COD, offer a carrier that supports it alongside: Baltic carriers like Omniva or LP Express handle COD through the same OrderKrab account.

DHL Express + Shopify integration

Connect your DHL Express contract to OrderKrab and your Shopify store once, and DHL Express delivery shows up at your checkout with live rates for 214 countries and territories — with labels, scheduled pickups, fulfillment tracking and returns flowing back to Shopify automatically.

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At your Shopify checkout

Enable DHL Express delivery per destination country — the integration ships to 214 countries and territories. Rates are quoted live: OrderKrab calls DHL Express's own rate API at checkout and shows what it returns. A status line confirms your methods are live at the Shopify checkout.

Time-definite express, almost anywhere

DHL Express serves 220+ countries and territories through three global air hubs — Leipzig, Cincinnati and Hong Kong (2025). For cross-border parcels, the carrier generates its own customs paperwork — OrderKrab supplies the line-item data behind it: HS codes, values and origin country from your order.

Labels and courier pickups on your contract

Orders sync from Shopify, and labels print through your own DHL Express contract. When parcels are ready, schedule a DHL Express courier pickup for a chosen day and time straight from OrderKrab — and every fulfillment lands back on Shopify, which emails your customer the tracking code.

Returns built in

Set DHL Express as the return carrier for a country and every approved return gets a label — created as a real Return on the Shopify order. Shopify emails it to your customer under your own branding.