Question 1

Which stores can use DHL Paket?

Accepted Answer

Stores shipping from Germany, on their own DHL business customer contract, which DHL offers from about 200 shipments a year (November 2026). You add a user of the Post & DHL business customer portal, its password and your ten-digit customer number (EKP) once. You set the price customers pay.

Question 2

Can customers have a parcel delivered to a Packstation?

Accepted Answer

Yes, within Germany. The customer enters a Packstation (DHL's parcel locker) or a Postfiliale (a post branch) as the delivery address, with their Postnummer (their personal DHL customer number), and OrderKrab books the parcel to it. For a Postfiliale, the customer's email address works in place of the Postnummer. DHL checks the Packstation or branch number at booking. There is no Packstation list to pick from at checkout.

Question 3

Which countries does it cover, and what about COD, returns and tracking?

Accepted Answer

OrderKrab ships DHL Paket only where no customs data is needed: within Germany and, as DHL Paket International, to the other 26 EU countries. COD and return labels are not available yet. Each order gets a tracking link to dhl.de; delivery status updates do not reach OrderKrab. Labels print as PDF or ZPL, in 103 x 150 mm or 103 x 199 mm.

DHL Paket shipping integration

Integration features

Shipping coverage: 27 countries

Available to stores in these countries

Works with Shopify and WooCommerce