How to process customer return requests

Customer return requests land on the Returns page, where you can review the returned items and reasons, approve or reject each request, and generate the return shipping label.

1. 1

   In the sidebar, click Returns (you land on the Requests tab).

2. 2

   Find the request — search by order number, email, customer name or return label tracking code, or use the status tabs: All, Pending, Approved, Processed, Completed, Rejected, Cancelled.

3. 3

   Click the request card to expand it and review the returned items, quantities, and the customer's reason (Too small, Too large, Changed my mind, Damaged or defective, Other).

4. 4

   For a Pending request, click Approve or Reject.

5. 5

   For an Approved request without a shipment yet, click Create return label — the return shipment is generated with tracking.

6. 6

   Click Download label in the shipment section to save the label PDF, or follow the Tracking link to monitor the return.