How to skip orders or exit Pick and Pack safely
Missing stock? Need to stop mid-queue? Pick and Pack has safe ways out that keep your order statuses clean.
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Skip one order: click Skip Order (next to Missing some items?). The order gets the Skipped status and the next order loads. Add a comment first if you want to record why.
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Exit mid-order: click Exit to Dashboard in the top bar. In the confirmation window choose:
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Exit to Dashboard — the current order stays Being Fulfilled; you can finish or reset it later from its order page.
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Exit and Reset Fulfillment — cancels the current order's fulfillment and returns it to the pending queue.
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Finished packing an order but want to stop: use COMPLETE AND EXIT instead — it completes the current order properly before exiting.
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Skipped orders can be returned to the queue later: open the order (or select several) and use Reset Fulfillment.